Jolt Arc Lighters / 2016–2020 / System 03 of 05
2016–2020Project period
Founder
Purchase-history-led replenishment
Estimate when a stockist is likely to need more product, then follow up by phone and email.
- Noah’s contribution
- Founder · retail sales and operating systems
- Source
- Historical operating account · confirmed by Noah
- Part of the business
- Jolt Arc Lighters overview ↗
- Store purchase history
- Reorder estimation system
- Phone follow-up
- Email follow-up
Inside this system
The workflow
The process.
The practical handoffs.
Follow the process, then open a step for more detail.
Explore the workflow and detailed system accounts below.
Information & handoffs
What carries
the work forward.
| Record or handoff | Information | Purpose |
|---|---|---|
| Store purchase history | Recorded purchases by supplied retail location. | Provide the basis for estimating another order. |
| Estimated reorder point | An expected time to contact the store. | Prioritize replenishment follow-up. |
| Phone and email follow-up | A conversation encouraging the retailer to restock. | Translate the estimate into a commercial action. |
Inside the system / 01
The problem: replenishment did not happen by itself
Independent retail stores often juggle many suppliers and products. A product running low did not necessarily prompt the store to reorder immediately. For Jolt, acquiring a stockist was therefore not enough; keeping the product available required continuing follow-up.
The operating response was to use the information already available in purchase history to make the timing of that follow-up more useful.
Inside the system / 02
From past purchases to the next conversation
Jolt kept track of purchases from the stores it supplied. Noah created a system to estimate when each store would need to reorder, then used phone and email outreach around that point to encourage restocking as soon as possible.
Inside the system / 03
A practical replenishment loop
This linked sales history to account management. Instead of treating every store the same or waiting indefinitely for a reorder, Jolt could contact a retailer when its purchasing pattern suggested a need.
Within Jolt Arc Lighters